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FAQs

FAQs 

  1. How to place an order? 

Kindly refer to *Order & Delivery*. 

 

  1. How to make a payment?

Kindly refer to *Payment & Pricing*. 

For manual payment, kindly email your receipt and the payment form to admin@sbcbookcentre.com

 

  1. How can I check my order status? 

Please check in “Order”. 

After your shipment is posted out, your Order status will switch from “Paid” to “Shipped” with a courier company tracking number. 

 

  1. How do I entitle for free shipping? 

To purchase up to RM100 for free shipping promotion in West Malaysia or to receive a RM10 discount upon purchase of RM150 for East Malaysia. 

 

  1. When will I receive my purchase? 

We will process for your purchase within 2 working days upon completion of payment. Thereafter, within 1-2 working days, you will be able to receive your products!

 

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. 

To track your parcel, please refer to *Tracking*. 

 

  1. What to do if my order item is out of stock? 

We will notify you when your order item is out of stock, you can either choose to wait for the stock or refund. 

 

To refund, kindly fill in the Refund Application Form and email to support@sbcbookcentre.com

For more info, kindly refer to *Return & Refund*
 

  1. What can I do if I fail to checkout due to the item being out of stock? 

You will need to remove the out of stock items from your cart before proceeding for checkout. 

 

  1. What to do if the items I received having defects or different from my purchase? 

Kindly whatsapp us at +6016 262 8668 and arrange for a return & refund. 

For more info, kindly refer to *Return & Refund*. 

 

If your questions are not solved, kindly drop us an email at support@sbcbookcentre.com or Facebook Messenger us. 

We are pleased to help you. 

 



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